Privacy Policy

1. Information we collect

Depending on the feature used, we may collect account and business details, authorised user names and mobile numbers, role and location assignments, vehicle category and registration number, optional receipt-recipient mobile number, parking entry and exit timestamps, pricing and collection records, subscription and acknowledgement-credit usage, device and security logs, support communications, and payment status or transaction references.

We do not ask for or store a customer’s UPI PIN, complete card number, CVV, online-banking password, or OTP. Payment credentials are handled by the authorised payment provider.

2. How we use information

• Provide vehicle entry, exit, receipt, pricing, collection, team, and reporting functions.
• Deliver an acknowledgement through the channel selected by the parking operator.
• Confirm payments, grant purchased credits, reconcile usage, and handle refunds or disputes.
• Authenticate users, enforce roles, protect tenants and locations, detect misuse, and maintain audit history.
• Support customers, improve reliability, and meet applicable legal obligations.

3. Legal basis and customer responsibility

We process information to provide the contracted service, protect legitimate operational and security interests, comply with law, and act on consent where required. Parking owners control the operational data entered by their authorised users and must provide appropriate notices and obtain any legally required consent from vehicle owners or receipt recipients.

4. Service providers and disclosure

Information may be processed by vetted infrastructure, hosting, payment, SMS, WhatsApp, printing, monitoring, and support providers only as needed to deliver the service. This may include AWS for infrastructure and an authorised payment gateway for payment processing. We may disclose information where required by law, to protect users and the service, or during a lawful business restructuring. We do not sell personal information.

5. Storage, retention, and security

We apply role-based access, tenant and location isolation, encryption in transit, restricted administration, audit logging, and reasonable technical and organisational safeguards. No internet service is risk-free. Records are retained only for operational, contractual, tax, dispute, security, and legal requirements, then deleted or anonymised according to the applicable retention schedule.

6. Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction, or information about how your personal data is used. Operational and financial records may need to be retained where required by law or necessary to resolve transactions and disputes. Receipt-recipient mobile numbers are optional unless the parking operator has a lawful operational requirement.

7. Children

ParkingPilotAI is a business operations product and is not directed to children. We do not knowingly create end-user accounts for children.

8. Changes to this policy

We may update this policy to reflect product, legal, or provider changes. The effective date on this page will be revised when material changes are published.

9. Contact

For privacy questions or requests, email rajinirapolus@gamil.com or call +91 99636 59143. Please do not send passwords, PINs, OTPs, or complete banking credentials.