Legal · Effective 20 September 2026
Cancellation and Refund Policy
This policy applies to ParkingPilotAI subscriptions and prepaid SMS, WhatsApp, and Print acknowledgement credits purchased directly through ParkingPilotAI.
1. Before payment
The customer can review quantities and the final amount and can cancel the checkout before authorising payment. No ParkingPilotAI charge is created when payment is not completed.
2. Failed, pending, or duplicate payments
Failed payments do not grant credits. A pending payment is credited only after verified success. If money is debited but the order is not confirmed, contact support with the transaction reference. Duplicate successful charges for the same intended order will be investigated and, when verified, the duplicate amount will be refunded to the original payment method.
3. Subscription cancellation
A customer may discontinue a subscription by contacting support. Access continues through the paid period unless a security or legal suspension applies. Cancellation prevents future renewal where an active recurring mandate exists; it does not ordinarily reverse a completed billing period already used.
4. Credit-pack refunds
A refund request for an accidental SMS, WhatsApp, or Print credit purchase may be submitted within 7 calendar days of payment. Eligibility requires that the relevant purchased credits remain unused and that no material service benefit from that purchase has been consumed. Used, partially used, promotional, bonus, expired, or transferred credits are normally non-refundable, except where required by law or where ParkingPilotAI confirms a service failure.
5. Refund processing
Approved refunds are initiated to the original payment method. Processing generally takes 5–7 business days after approval, but the customer’s bank or payment provider may require additional time. Provider fees and taxes are handled according to applicable law and the payment provider’s rules.
6. How to request help
Email rajinirapolus@gamil.com with the registered account name, order or transaction reference, payment date, amount, and reason. You may also call +91 99636 59143. Never send a password, PIN, OTP, CVV, or complete bank/card details.